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    Xchange 2020 Virtual Summit

    September 15th - October 15th, 2020
    United States

    Register for Access to Sessions On Demand

    Please note: Some corporate networks/VPNs may interfere with event site usage.  
    If you're having trouble streaming videos or logging in, 
    please try again with a personal laptop, tablet or phone. 

    Welcome to Xchange 2020 Virtual Summit

    Watch all of the sessions by opening our agenda page in your browser window. 

    Click on the first session when it is LIVE. After the session, go back to the agenda page and click the next LIVE session.

    Chat during the conference by joining our Slack Workspace - if you haven't signed up, do so now - and open in a separate browser window. You can network and connect with fellow attendees through DM or post a question.

    This side-by-side view ensures you'll have the very best experience during Xchange 2020 Virtual Summit. Watch and learn, chat and connect, and remember to rate each of our sessions. We hope you enjoy the show!

    Join the Cyara Nation - Here’s How to Engage

    Follow the conversation by opening our Slack Workspace in a separate browser window.

    Join Now

    Our live, online forums with Cyara experts will answer all of your questions. Save your seat.

    Register Now

    Download our FAQ guide to be sure you have all the links and solutions on where to go for help.

    Download Now

    About the Event

    This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe. Cyara Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.

    Our Speakers

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    BP
    Blair Pleasant
    President & Principal Analyst
    COMMfusion
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    DT
    Dex Torricke-Barton
    Head of Communications
    Oversight Board Administration
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    MC
    Mahalakshmi Chandran
    Senior Manager Engineering
    Anthem
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    MP
    Melanie Parker
    Senior Manager, Telecommunications
    Centene
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    MM
    Mike Monegan
    Vice President, Product Management
    Cyara
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    AH
    Amy Hudson
    Vice President, Global Center of Excellence
    Cyara
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    AM
    Ankan Mukherjee
    Director Application and Quality Engineering || DevOps || Delivery
    Healthfirst
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    DR
    Dennis Reno
    Senior Vice President, Customer Experience
    Cyara
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    JV
    Jan Kees van Bergen
    IT Engineering Lead Customer Interaction
    ABN AMRO Bank N.V.
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    KS
    Kimberly Sain
    Systems Administrator
    Centene
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    LC
    Linda Chen
    CMO
    Cyara
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    MK
    Mark Kayserman
    Vice President, Professional Services
    Genesys
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    MS
    Mark Shaw
    Engineering Manager
    Assurant

    Favorite Moments from Xchange 2019 in San Francisco

    Hear What Attendees Said

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